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|User Info||That Much-Vaunted 'Two Factor' Auth? Uh, Yeah.; entered at 2017-09-12 13:19:13|
They *WILL NOT* tell you the account that is spending your money
And that is, most likely, correct - they did not issue the card, so it's not their job to identify the rightful cardholder, especially not by phone/e-mail.
They would send transaction details through the Visa/MC chargeback process, but it could lead to new problems (in addition of the chargeback initiation fee) - such as locking the Google Play account and potentially implicating the "family member" for fraud.